Customer service - Contact us


From what age can I put my child in a cabin bed?

We recommend our beds from one and a half / two years old, depending on the child, the size and the customisations chosen.

For bunk beds and mezzanines, the minimum age for the top bunk is 6 years old.

How is the bed frame made?

The bed frame (under the mattress) is made of slats which are to be assembled. 

What weight do the beds support?

Is your little one a wrestling champion?

Rest assured, the weight supported by the bed frame is 90kg when sleeping regularly, unless otherwise indicated on the product information.

How do the beds differ?

Do you find all of our models beautiful and cannot make a choice?

Each bed has a difference, whether in terms of design, roof or barriers.

They may also differ in terms of customisation possibilities- colour, drawer or space under the bed.

Choose the one that catches your eye!

What is the difference between Bed B and Bed L?

The bars on Bed B are round and the bars on Bed L are rectangular. 

What is the difference between Bed L and Bed DB?

The roof: it is a different shape on Bed L to Bed DB. 

What does removable barrier mean?

This means that you can completely remove the barrier!

You will be able to change the look of the bed if your child no longer requires safety barriers, and thsi will not affect the structure of the bed.  

What is the difference between a drawer and a trundle bed?

Need storage?

Choose the storage drawer option! You will be able to store blankets and toys thanks to the bottom of drawer!

Fan of pyjama parties?

The trundle bed option is made for you! The bed, equipped with a second bed frame, will be perfect to accommodate friends!

For mezzanine and bunk beds, what is the space between the top and bottom bunk? Is it customisable?

Our beds are made for children!

There is 1 metre between the floor and the top bunk bed frame. 

This is not customisable. 

How and where are the beds made?

We care about craftsmanship!

That is why we have our beds made in Poland in our workshops.

We make a point to select the best possible wood and to offer you multiple customisations so that each bed is unique!

What type of wood is used?

A quality bed that respects the environment? You are in the right place!

We use untreated pine for all our beds.

The forests from which the pine is sourced are FSC certified, in the purest respect for the environment.

Where can I find the measurements of the beds?

You will find all the dimensions of our beds in the technical sheet, below the description of the bed!

What is the composition of the paint?

Want a little color in the bedroom?

The paint used on our products is water-based acrylic paint, non-toxic and safe for children!

That is the chimney?

Just like a child's drawing!

It is a small rectangle that is attached to one of the roof sections.

Where can I find bed sheets?

Looking for a non-standard size?

We sell sheets adapted to the sizes of the beds that we sell. 

You can find them here!

What is the standard size?

In the UK, the standard size of a single bed is 90 x 190cm.

The standard size of a bed for a toddler is 70 x 140cm.

Which size should I choose based on the age of my child?

Our strength? We pffer a wide choice of sizes!

Are you unsure? Let us guide you:

A 70x140cm bed can fit up to the age of 5.

A 80x160cm bed can fit up to the age of 8.

A 90x190cm bed will be perfect until adolescence.

What size duvet should I use?

The 140 x 200cm size duvet fits most of our beds (from 80 x 160cm to 90 x 200cm).

For small beds, choose a 100 x 135cm duvet for a 60 x 120cm bed and a 110 x 150cm duvet for a 70 x 140 / 160cm bed.

For large beds, over 90cm width, a 200 x 200cm or 240 x 220cm duvet depending on the size of the bed.

Do you have an assembly service?

Are you new to the Allen key?

We do not yet have an in-home assembly service but our team is available to help you, do not hesitate to contact us!

Can I buy drawers seperately?

Too many toys scattered around the room?

If you want to add a drawer to your bed and there is 20cm space from the floor, contact us!

Without this, unfortunately, the positioning of the drawer will not be possible.

Can I add legs to the bed?

The beds are made to order according to the chosen customisation, unfortunately it is not possible to raise the bottom of the bed.


Where is my order?

Can't wait to receive your bed?

Rest assured, your order is underway!

You can find the deadlines indicated during your purchase through your customer account or on your invoice, at the bottom of the page!

When does the status of my order change?

Want to follow the steps of the process?

The status of your order will change when our craftsmen have finished making it!

Thus, it will go from accepted payment ... to shipped and you will receive it within 4-5 days!

Can I choose the dispatch date?

An event planned?

Our items are made to order, they go as soon as they are ready!

Unfortunately, it is not possible to enter a specific date.

However, you can contact the carrier to reschedule the delivery date with them when the package has been shipped.

Why is the waiting time for some beds so long?

Personalisation takes time for our craftsmen!

All our beds are made to order according to the customisations chosen.

Therefore, the more personalised the bed, the longer the manufacturing time can be!

The dates are indicated when ordering and during confirmation/ on your invoice.

We have models available for express delivery here.

At which stage is the delivery?

Need to reschedule delivery?

The carrier is indicated at the time of the order as well as on your invoice.

Once the item has been sent, you can reschedule with the carrier according to your availability.

How can I reschedule the delivery?

Need to change the date of your delivery?

All you need to do is contact the carrier of your packages, indicated in the confirmation of shipment email.

Numbers of different carriers:

UPS: 0345 1610 016

GLS: 0345 1203 213

FEDEX0345 6070 809

DPD: 0121 2750 500

DHL0247 6937 770

TNT: 0800 100 600

I only received one package even though I have multiple tracking numbers, is this normal?

1 in 2 boxes?

Do not panic - this is normal!

The carrier may have separated the packages.

In this case, be sure to follow the delivery reference numbers and do not hesitate to contact us or contact the carrier directly, if you are concerned.

I have multiple parcel tracking numbers, is this normal?

1,2,3 tracking numbers?

It is possible that your bed will be sent in several packages!

The tracking numbers appear in your customer area and have been sent to you by email as well.

Is the delivery carried upstairs?

The carrier is not required to do this.

Do I have to pay shipping costs?

The shipping costs are €34,90* for the beds!

As for the mattresses and the decoration, it is free!


*€55 for Corsica.

Payments and promotions

How do I make a bank transfer?

You have the possibility to pay by bank transfer via Fintecture. If your bank is authorized, you can go through the immediate transfer, you will be asked to connect to your space in order to choose your account to be debited and the transfer will be made immediately.

If your bank is not yet eligible, please choose the second option and go through the classic transfer.

If I choose a payment in several installments, will the delivery be made only after the whole sum has been paid?

The beds go when they're ready, we don't wait until the whole sum has been paid.

Can I pay in 3 installments?

Payment in 3 or 4 installments is possible via Oney from €100 or €200. The necessary information will be requested via the Oney form at the time of payment.

Is there a sponsorship system?

At the moment we have not yet set up a sponsorship system but it will not be long :)

Is there a discount code?

Our promotion periods are planned at the beginning of the year, unfortunately we cannot go beyond these dates.

Our promotions are generally indicated on the site as well as on our various social networks.



The instructions are not in the box? Don't panic! You can find them HERE!

For ecological reasons, they are now available in electronic copy!

A problem with your order?

Do you have a problem with your order and need after-sales service?

We are here to help you!

Contact us via our contact form

Please make sure to send :

1. Your order reference.

2. Pictures of the elements BEFORE ASSEMBLY.

3. The reference of these elements.


We will get back to you as soon as possible :)

send a message


For any information concerning our products, before purchases

Pour toutes questions sur une commande, ou produits.

<h4>DELIVERY</h4> <p><span>Delivery throughout the European Union.</span><br /><br /><span>Shipping fee of €34,90 for all beds. Free for all other products on purchases above €100.</span></p>


Delivery throughout the European Union.

Shipping fee of €34,90 for all beds. Free for all other products on purchases above €100.

<h4>CONTACT US</h4> <p>From Monday to Friday - 10am - 6pm</p> <p>Saturdays - 9am - 12pm</p> <p>05 59 22 94 94</p>


From Monday to Friday - 10am - 6pm

Saturdays - 9am - 12pm

05 59 22 94 94

<h4>SECURE PAYMENT</h4> <p><span> We ensure that our online transactions and your data is stored and processed securely.</span></p>


We ensure that our online transactions and your data is stored and processed securely.

<h4>PAY IN THREE INSTALMENTS</h4> <p>Fee-free payment in three instalments available for products €400 and over on our site<span> Payment dates</span> monthly</p> <p></p>


Fee-free payment in three instalments available for products €400 and over on our site Payment dates monthly